Returns and Exchanges

TEMPLATE — This text is a draft with bracketed placeholders. It must be completed and reviewed by a lawyer before publication.

1. Right of withdrawal

[Withdrawal period and how to use it — to be completed by a lawyer.]

2. Return conditions

• [Condition of the product and packaging]
• [Exceptions such as made-to-order / cut-to-size products]
• [Required documents]

3. Return process

1. [Sending the return request — e.g. [E-mail address]]
2. [Shipping the product and carrier details]
3. [Inspection and refund]

4. Refunds

[Refund period and method.]

5. Exchanges

[Exchange conditions.]

6. Damaged or faulty products

[What to do when damage is found on delivery.]